Clark, Angeles City: Soaring from Air Bases to Call Centers

By: Eden Lorren Pabalan  |   5/11/2010 8:36:32 PM

    Angeles is known as a suburban city in the province of Pampanga. The call center industry is booming in the district, providing thousands of jobs and economical growth for the province. Clark is known for its air base and rich history. Being one of the most significant overseas bases of the United States, Clark has evolved in the past decade. As of recent, the Freeport Zone is bustling with BPO companies and commercial developments.


    Call centers in the Philippines are spreading widely. Metro Manila is not the only choice for start-up BPO companies to plant their call centers. There's a wide array of locations like Clark to set-up their business. Investors are increasing in number in the area, and attractive salaries and free training abroad are offered to attract employees. Driving through Clark City, its hard not to notice the growth in the number of call centers and BPO buildings with their employees frequenting the area.

     Today, various international and local BPO companies are now addressed in Clark. NCO Group, a global call center company has a steadily increasing number of agents in their Clark branch. Malls have also started sprawling in the area with SM having a Clark mall, and its competitor Marquee Mall of Ayala Land, which is situated in the nearby Subic Freeport Zone.

    Residential communities are also on the rise in the area. Anvaya Cove, Ayala Land's premier development in Bataan, is a mere few minutes away from Clark Freeport Zone and is now more convenient through the completion of the SCTEx (Subic Clark Tarlac Expressway).

    According to Gregory Kittelson, BPO consultant for Kittelson and Carpo, a Makati-based consulting firm, " BPO companies are now searching for locations which are situated in suburban areas to expand their operations to take advantage of cheaper labor, lower rent and electrical cost."

    From air base to call centers and American soldiers to foreign investors, Clark is on its way to being an established commercial and call center district of the Philippines aside from the air bases it was notable for.

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