RP's top 25 contact centers post P68.5B revenue for 2007

By: Administrator  |   1/7/2009 2:36:19 AM

The country's 25 leading operators reported P68.5 billion, or $1.67 billion, in aggregate revenues last year, House information and communications technology committee chair Joseph Santiago said Sunday.

The P68.5 billion in combined revenues translated to $1.67 billion at the end of the 2007 exchange rate of $1: P41.14.

"This gives us a better sense as to how large the contact center sector, which is driving the broader business process outsourcing industry, has become," he said in a statement.

According to Santiago, this was the first time that they have managed to put together reported revenues from the largest players in the contact center sector.

He pointed out, however, that the amount does not cover the entire contact sector. Because their 2007 revenues were not readily available, other companies were not included in the list.

The following are the top 25 contact center operators and their corresponding revenues for 2007:

1.eTelecare Global Solutions Inc. (P7.1 billion);
2. Sykes Asia Inc. (P6.4 billion);
3. PeopleSupport Philippines Inc. (P6.1 billion);
4. Convergys Philippines Services Corp. (P6 billion);
5. HSBC Electronic Data Processing Philippines Inc. (P3.6 billion);
6. ICT Marketing Services Inc. (P3.6 billion);
7. Telus International Philippines Inc. (P3.3 billion);
8. IBM Business Services Inc. (P2.7 billion);
9. Advanced Contact Solutions Inc. (P2.6 billion);
10. Telephilippines Inc. (P2.5 billion);
11. ClientLogic Corp. (P2.5 billion);
12. Dell International Services Philippines Inc. (P2.4 billion);
13. INFONXX Philippines Inc. (P2.3 billion);
14. Deutsche Knowledge Services Pte. Ltd. (P2 billion);
15. Cyber City Teleservices Philippines Inc. (P1.9 billion);
16. APAC Customer Services Inc. (P1.8 billion);
17. Parlance Systems Inc. (P1.6 billion);
18. JP Morgan Chase Bank N.A. Philippine Customer Care Center (P1.5 billion);
19. ePerformax Contact Centers Corp. (P1.5 billion);
20. Sitel Customer Care Philippines Inc. (P1.4 billion);
21. West Contact Services Inc. (P1.3 billion);
22. Hinduja TMT Ltd. (P1.2 billion);
23. Sutherland Global Services Philippines Inc. (P1.1 billion);
24. Synnex-Concentrix Corp. (P1.1 billion);
25. Vocativ Systems Inc. (P1 billion)

Source: http://www.abs-cbnnews.com/business/11/30/08/rps-top-25-contact-centers-post-p685b-revenue-2007


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