IPVG's IP Contact Center gets PEZA certification
By: Administrator | 3/25/2009 6:40:34 PM
IP-Contact Center Outsourcing Inc. (IPCCO), a wholly owned subsidiary of publicly listed information technology and communications company IPVG Corp., was recently certified as an economic zone I.T. Enterprise by the Philippine Economic Zone Authority (PEZA).
IPCCO focuses mainly on BPO activities, handling all of IPVG group's customer service requirements out of its primary site in Makati City. Early this year, IPCCO through IPVG signed an agreement with PCCW Teleservices to extend the latter's contact center and telecommunication solutions and to service primarily North American clients from the Philippines.
According to Enrique Gonzalez, IPVG CEO, having the company PEZA-certified has always been an integral part of the company's over-all plan, with specific focus on building their business and at the same time ramping up their facilities.
"As a PEZA-registered company, we can now enjoy both fiscal and non-fiscal incentives that come with the certification, which includes incentives granted to exporters such as exemption from importation duties and national taxes," explained Gonzalez. "In addition to these incentives, accredited PEZA zones also have more reliable infrastructure covering power, physical structure and telecommunications, which are mission critical components to our operations."
The accreditation likewise places IPCCO on a level playing field with its fellow players in the Business Process Outsourcing (BPO) and contact center space.
"We can now operate our contact center in the Philippines under a globally competitive regulatory regime," added Gonzalez.
With the PEZA certification on hand, Gonzalez said that customers can expect IPCCO to provide world-class services at very competitive rates.
"PEZA establishes the Philippines as a globally competitive hub for outsourcing. A globally competitive location is key for any operator that targets the global market and taps into the off-shoring of services," he said.
PEZA promotes the establishment of world class, environment friendly economic zones (ecozones) all over the country to respond to demands for ready-to-occupy locations for foreign investments.
IPCCO is a wholly owned subsidiary of IPVG. IPCCO provides support on the aspects of local talent pool and facilities to enable PCCW Teleservices to extend its contact center and telecommunications solutions in the Philippines to service North American clients.
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